Shipping policy

 

Domestic Shipping Policy

Rates

We offer free shipping within the contiguous US on orders of $50 and above. For all other orders we charge a flat shipping rate of $6.80. Due to shipping restrictions on essential oils, shipping to Alaska and Hawaii is unavailable at this time.

Processing Time

All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we may contact you via email

Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email with the tracking number(s). Tracking information will be active within 24 hours. If you have not received a Shipment Confirmation email, please contact us at support@ataromausa.com, and we will resend the email.

Damages

At-Aroma USA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact support@ataromausa.com for assistance in filing a claim with the shipment carrier.

Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy

Due to shipping restrictions on essential oils, international shipping is unavailable at this time.